Mena Oasis - Privacy Policy (EN)
Last updated: December 3, 2025
1. Who we are
This Privacy Policy explains how Mena Oasis (“Mena Oasis,” “we,” “us,” “our”) collects, uses, shares, and protects personal data when you use the Mena Oasis mobile application and its related services (the “App” or “Services”).
For questions or requests: info@mena-oasis.com
2) Data we collect
Chalet Rentals
Name, username, phone number, email address, chalet/house number, and any information required for account creation or verification
Household & visitor data
Family member details, visitor submissions (e.g., names, phone numbers, visit purpose), and guard-related override notes.
Bookings & operations
Chalet rental requests, booking dates, cancellation requests, approval history, and related metadata.
QR & access control data
Visitor QR codes, timestamps, usage logs, and approvals/denials recorded at the gate.
Account & usage
Profile information, device identifiers, app interactions, in-app actions, diagnostics/crash logs.
Content you upload
Documents or images you voluntarily provide (e.g., ID photos, payment proof where required).
3) How we collect data
We collect data in three ways:
Directly from you: when you create your account, add visitors or family members, request chalet rentals, submit overrides, or upload any content.
Automatically: device information, app interaction logs, error reports, analytics, and crash diagnostics.
From internal roles:
- Admin actions (approvals, rejections, notes)
- Guard inputs (override requests, confirmations at the gate)
All data collection is tied to the functioning of the App within the Mena Oasis community.
4) Why we use data (purposes & legal bases)
To operate the App and provide your account
Creating resident profiles, enabling logins, managing family members, and allowing visitor entries.
Legal basis: contract necessity
Security, access control & community operations
Generating QR codes, processing guard requests, logging gate entries, and enforcing compound rules.
Legal basis: legitimate interests / legal obligations
Chalet rentals & administrative requests
Processing rental submissions, cancellations, and approval workflows.
Legal basis: contract necessity
Notifications & support
Sending alerts about approvals, rejections, QR codes, newsletters, and security updates.
Legal basis: contract necessity / legitimate interests
Analytics & improvements
Improving app reliability, performance, and features.
Legal basis: legitimate interests / consent where required
Legal & compliance
Responding to security incidents, protecting resident safety, and complying with lawful requests.
Legal basis: legal obligations
We do not use your data for any purpose incompatible with the above.
5) Sharing your data
We share data strictly as needed to run the App:
Service providers
Cloud hosting. Their contracts limit use of your data solely to providing services for us.
Compound administrators
Admins receive only the information necessary to review and approve your requests (rentals, visitors, family-member changes, booking cancellations, overrides).
Security guards
Guards receive only what is required to verify entries, view QR codes, handle mismatched passenger counts, and submit override requests.
Legal/compliance
We may disclose data to authorities if required by law or for safety and security purposes.
We do not sell or rent your personal information.
6) Data retention
We retain data only as long as needed for community operations and legal obligations.
Account & household data: kept while your account remains active and for a limited period afterward for inquiries or disputes.
Visitor & QR logs: stored for security and audit purposes for a defined retention period.
Chalet rental records: retained as required by administrative policy and local regulations.
Backups may persist briefly but are removed according to our data-retention schedule.
7) International transfers
Your data may be stored on secure servers outside Egypt. We use reputable providers and appropriate safeguards such as contractual protections and technical security measures. Additional steps will be taken where required by applicable law.
8) Your rights
Subject to local law, you may request to:
• access your personal data
• correct inaccurate information
• delete your data
• restrict or object to processing where applicable
• withdraw consent for optional features such as marketing (if used in future)
Contact info@mena-oasis.com or use in-app settings where available. We may verify your identity before responding.
9) Security
We use technical and organizational measures such as encryption in transit and at rest, limited access controls, role-based permissions for admins/guards, and monitoring tools to protect your data.
While we strive to protect all information, no system is completely immune to risk.
10) Children
The App is intended for adult residents and authorized staff (18+).
If we become aware that data from a minor was collected without required guardian consent, we will delete it.
11) Deleting your account
You can request account deletion by emailing info@mena-oasis.com.
If there are pending approvals, rental fees, or security matters, deletion may be delayed until they are resolved.
Certain records may be retained to meet legal or security requirements.
12) Changes to this Policy
We may update this Privacy Policy. The “Last updated” date will change accordingly.
If a revision materially affects your rights, we will provide in-app or email notice and request consent where required.
13) Contact
Mena Oasis – Privacy Policy
Email: info@mena-oasis.com.